Hold the phone…who is she?
I’m a content strategist and customer education specialist with 10+ years of experience creating experiences that make complex products feel intuitive.
have an MFA in screenwriting and playwriting from Northwestern University, where I also taught undergraduates (achieving 5.5/6.0 teaching effectiveness ratings). That storytelling foundation shapes how I approach content strategy; I think about user journeys as narratives, not just flows.
At Jellyvision, I spent 6+ years translating dense financial and healthcare topics into educational content that consistently achieved 90%+ comprehension scores. Trust me, if you can make HDHPs and 401(k)s engaging, you can make anything accessible.
More recently, I’ve applied these skills to conversation design and AI-powered user experiences, helping property management platforms and home maintenance products guide users through complex decisions with clarity and confidence.
What I’m looking for:
Roles where I can use my teaching, storytelling, and explanation skills to help users understand complex products via customer education, content strategy, learning content design, or UX writing.
What I bring:
– Educational content that drives measurable comprehension and engagement
– Content frameworks that scale across products and teams
– Clear, conversational writing that respects users’ intelligence
– Cross-functional collaboration with product, engineering, and customer success teams
– Strategic thinking about how content systems support business goals
Elizabeth Archer 